Communications Policy

At Castletown Primary School we believe:


Effective communication is essential in providing students, teachers, parents and the community with the necessary information to make appropriate decisions. Castletown Primary School is committed to using communication processes and techniques that aim to build a positive learning environment for students, staff and parents in order to inspire and educate all students to succeed in becoming productive and valued citizens.



A Printable form of our policy can be viewed here.


Click on the headings to read in more detail about the practices for our Communication policy.


Communication Processes

CPS and its staff organise appropriate, timely and efficient processes for effective communication for a variety of purposes including transition of new students, school policies, classroom expectations and routines, events, programs and student progress.


Professional Communication

Communication is professional at all times.


Parent Meetings

School staff give priority to meeting promptly with parents to solve issues, ensuring appropriate feedback on steps taken by the school.


Written Communication

All written communication from the school is professional and timely.

Dealing with Issues

Castletown Primary School has a process for dealing with issues expressed by parents.




Communication Process Practices

Whole school formal strategies include:

  • School newsletters: emailed fortnightly to each family. A hard copy is available on request.
  • Notes and Leaflets: for a range of purposes including term planners, canteen menus, special days and event information.
  • School website: assists in communicating with the immediate and wider community.
  • School email: is used for communicating essential information with parents and wider community.
  • Castletown Primary School Face book page: up to date information for parents and the wider community is posted on Facebook regularly.
  • Castletown App: Parents and the wider community may keep abreast of new information via the school’s app; Updat-ed.
  • School’s Vision, Strategic Plan, Policies and Procedures: information is given to the School Council and is available to all parents.
  • Annual Report: progress of the Strategic Plan is communicated with the School Council, P&C and the wider community via the Annual Report.
  • Parent Information Meetings: held at the beginning ofTerm 1. These meetings communicate expectations and curriculum information.
  • Parent/Teacher Interviews: an interview with the class teacher is held at the end of Term 1. All parents receive an Interim Report. Teachers are available for parent/teacher interviews upon request throughout the year.
  • Students with Documented Plans: regular meetings are held with parents of students who have documented plans for explanation and review.
  • Parent Workshops: workshops are held as needed. For example, ‘How to Listen to My Child Read’, Numero and PPP Workshops.
  • Information Sessions for Specific Purposes: Information sessions will take place as required for a variety of reasons such as inductions, transitions, camps, graduation.
  • Assemblies: held fortnightly on Thursday from 9.00am. Merit certificates, RIBIT awards, Virtue of the Fortnight assist in communicating student and whole school achievement.
  • Parent Help in the Classroom: parents and caregivers are encouraged to visit and assist in their child/ren’s classroom. This is to be prearranged with the classroom teacher well in advance.
  • Student Diary and/or Communication Book: student diaries are a two way form of communication; parent to teacher and teacher to parent.
  • Early Childhood notice board: Up to date information of events occurring in ECE area.


Professional Communication Practices

When communicating with parents. staff members:

  • Approach discussion in an open, courteous and respectful manner.
  • Listen attentively to the concerns of parents, seeking clarification where necessary.
  • Present their own or the school’s point of view in professional and objective terms.
  • Seek support from Administration or colleagues if needed.
  • Take into consideration cultural and personal sensitivities and protocols when dealing with the school community.
  • Make available materials and information for a parent who lives apart from the child/ren upon request.


Parent Meeting Practices

  • While some matters may be addressed immediately, it is desirable to arrange meetings to address issues at a time and place that is mutually convenient and is conducive to a positive outcome.
  • Unless unusual circumstances apply, staff arrange interviews with parents in a timely manner.
  • Case conferences are held where appropriate and notes recorded and distributed to all participants.


Written Communication

  • At least one week notice in writing is provided for school events that affect parents or require them to send money and/or permission.
  •  All written communication is edited to ensure clarity and correct information, spelling and grammar. All parent communication from class teachers must be viewed by a member of the school’s Administration team before being sent.
  • A copy of all notes is provided to the school office.
  • Written communication is jargon free, clear and succinct.
  •  Major incidents that occur either in the classroom and/or the playground are recorded on Integris.
  • Playground incidents are recorded by teachers on duty. Those issues requiring follow up are identified.


Dealing with Issues

There may be times, despite ongoing communication, where members of the school community are unsure, disagree or believe there is a problem or issue concerning their child. Parents should not wait for a small issue to grow into a large one:

  • If the matter involves your child or is an issue of everyday class operation, parents need to make an appointment to see their classroom teacher, detailing the reasons for the appointment. The classroom teacher should be the first point of contact.
  • If the matter involves operations beyond the classroom or concerns that are not easily resolved, an appointment should be made with a member of the school’s Administration.

© 2018 Castletown Primary School